Account Benefits: Creating an account allows Customers to access their order history, track current orders, and save preferences for future purchases.

Customer Responsibility: Customers are responsible for ensuring the accuracy of all information provided, whether ordering as a guest or via an account. Any false or incomplete information may result in order cancellation or delays. Customers with an account are responsible for maintaining the confidentiality of their login credentials and are liable for all activities conducted under their account.

Order Confirmation: Upon successful completion of the order process, the Customer will receive an email confirmation summarizing the order details. The sale is considered finalized once payment has been processed and the confirmation has been sent.

Product Availability: If a Product becomes unavailable after an order is placed, YLA will promptly inform the Customer and offer either a full refund or the option to select an alternative Product of equal value.

Order Refusal and Cancellation: YLA reserves the right to refuse or cancel any order at its sole discretion, even after order confirmation and payment. Reasons may include, but are not limited to, payment issues, suspected fraud, delivery complications, system errors, or unusual or suspicious ordering behavior. In such cases, the Customer will be notified without delay, and a full refund will be issued to the original method of payment.

Additional Fees: Upon Additional charges may apply after checkout or quotation in the following cases:

• Special delivery requirements (e.g., Sunday delivery, stair carry, crane access, etc.)
• Missed or rescheduled deliveries due to Customer unavailability
• Insufficient delivery details, permits, or access restrictions not communicated in advance

These charges will be communicated to the Customer before being applied.

Payment Methods: Full payment is required at the time the order is finalized (either at checkout or upon confirmation of quotation). We accept major credit and debit cards. Orders will not be processed or shipped until payment has been successfully completed.

Secure Payment: The Website uses SSL encryption to protect sensitive data related to payment methods. YLA is not responsible for any unauthorized access to Customer data unless due to negligence. 

Ownership: Products remain YLA's property until full payment is received. YLA reserves the right to withhold delivery if payment issues arise.  

Estimated Delivery Time: The estimated delivery time for orders within the UAE is up to eight (8) weeks. If delivery is delayed beyond three (3) months, the Customer has the right to cancel the order and receive a full refund, unless otherwise agreed. If a delay is anticipated,

Notification for UAE Deliveries: Once the items are ready, the Carrier will contact the Customer directly to schedule a convenient delivery date and time, based on the Customer’s availability and access conditions.

Delivery Scheduling: Deliveries can be scheduled from Monday to Saturday. If delivery is required on a Sunday or public holiday, additional charges will apply and will be borne by the Customer.

Delivery to Room of Choice: All products are delivered fully assembled and placed in the room of the Customer’s choice, provided that access is safe and feasible. The Carrier is not responsible for dismantling furniture or modifying doorways, elevators, or staircases to enable entry. It is the Customer’s responsibility to ensure accessibility (see "Customer Responsibilities for Delivery").

Single Delivery Address: Each order can be delivered to only one address. If delivery to multiple addresses is requested, each will incur separate delivery fees.

Debris Collection: The Carrier will collect all packaging and debris at the time of delivery. Debris collection after the delivery date is not included.

Risk Transfer: Risk of loss transfers to the Customer upon delivery — defined as the moment the Customer or a third party designated by the Customer signs the delivery confirmation.

Missed Deliveries: If the Customer is unavailable at the scheduled delivery time, the Carrier may leave a notice with instructions to reschedule. Additional fees for storage, handling, or redelivery due to the Customer's absence will be the Customer’s responsibility. If the product is not collected within the Carrier’s deadline, it may be returned to YLA, with associated shipping costs borne by the Customer.

Customer Responsibilities for Delivery: The Customer is responsible for securing all necessary building permits or approvals for the delivery. This includes booking parking bays, complying with timing restrictions, and ensuring furniture dimensions are compatible with access routes. All items arrive fully assembled and cannot be dismantled. YLA is not liable for delivery issues arising from non-compliance with these responsibilities. Any related additional charges will be borne by the Customer.

Liability for Loss or Damage During Shipment: If any items are lost or damaged during shipment, YLA will replace and reship them at no cost to the Customer. However, YLA is not liable for delays that may result from replacement shipments.

Inspection at Delivery: Upon delivery, the Customer and the Carrier will inspect the goods together. The Customer is required to sign a confirmation that the items were received in good condition.

Return Eligibility: Returns can only be initiated at the time of delivery inspection. The Customer and the Carrier will inspect the items together, and the Customer must report any issues immediately.

Immediate Return: If the item is clearly incorrect or visibly defective, the issue must be documented with photographs while the Carrier is present. In such cases, the Carrier will retrieve the item immediately.

Uncertain Cases: If the defect is not obvious or uncertain, the Customer must still raise the concern during delivery and provide photographic evidence. The item will remain with the Customer while YLA evaluates the claim. A decision regarding approval or rejection will be communicated within a few business days. If approved, the Carrier will be scheduled to collect the item.

Replacement & Refund: If the return is approved, the Customer may choose either a replacement or a refund. Replacement shipments will follow the same delivery timeframe as the original order.

Refunds: Refunds will be processed within 14 days of receiving the returned product and will be issued to the original payment method.

Order Cancellations: Orders cannot be cancelled once placed. The standard return policy applies if the product is incorrect or defective upon delivery.

Warranty Claim Process: Customers must provide proof of purchase, a Certificate of Authenticity, photographs of the defect, and a detailed description of the issue. Contact customercare@yla-metal.com to initiate the claim.

Remedies: If a product is found defective under this warranty, YLA will repair, replace, or refund at its discretion.

Proper Handling: YLA is not liable for damages resulting from improper use or unauthorized modifications.

Website Use: YLA is not liable for any damages arising from the use of the Website unless due to negligence.

Force Majeure: YLA is not liable for failure to perform due to causes beyond its control, such as natural disasters, war, pandemics, or supply chain disruptions.

Data Security: YLA employs SSL encryption and security measures to protect personal data. While we take reasonable steps to secure your information, we cannot guarantee the security of data transmitted online.

Customer Rights: In compliance with the General Data Protection Regulation (GDPR), customers have the right to access, rectify, and erase their personal data. Requests can be made by contacting customer service at customercare@yla-metal.com.

Cookies: The Website uses cookies to enhance user experience. Customers can opt-out of cookies through browser settings.

Third-Party Services: YLA is not responsible for the privacy practices or content of third-party services.

Termination by YLA: YLA may suspend or terminate a Customer’s account for a breach of these Terms or suspected fraudulent activity.

Trademarks: YLA's trademarks may not be used without permission.

Limited License: Customers are granted a limited license to use the Website for personal use.

User-Generated Content: Customers grant YLA a license to use any content submitted to the Website.

Exceptions: YLA reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop any unauthorized use of its intellectual property or other violations of these Terms.

Waiver: No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and YLA's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

Entire Agreement: These Terms constitute the entire agreement between the Customer and YLA regarding the use of the Website and supersede all prior agreements and understandings, whether written or oral.

Amendments: YLA reserves the right to modify or update these Terms at any time. Customers will be notified of any material changes, and continued use of the Website following any changes constitutes acceptance of the new Terms.

Force Majeure: YLA shall not be liable for any failure to perform its obligations where such failure results from any cause beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, supply shortages, and other events of force majeure.