Audace Warranty

Effective from 28-09-2026

This warranty covers both Audace collections, Indoor and Outdoor. Each is a separate line, made with its own coatings, fabrics, and colorways for the conditions it is built for, and wherever the cover differs between the two, we explain it below.

It deals with two different moments.

When your order arrives. Every piece is inspected at several stages of production and checked once more before it is packed. Even so, furniture is made and moved by people, and now and then something slips past us or takes a knock on the way to you. So please check each piece as it arrives: anything you can see — a scratch, a mark, a fault, a missing part — should be noted on the delivery note at the time, and we will deal with it. Once the delivery note is signed without comment, the piece is taken as accepted in the condition it arrived in.

Over the years. This is what the warranty is really for. Every Audace piece is welded, pre-treated, and powder-coated in our own factory, using materials chosen for the place it will live. Those materials, and the way they are put together, are what should keep a piece sound for many years — and in normal use, we expect them to. If they do not, because of the way the piece was made, we will put it right, even if the fault only shows itself years later.

It is not a warranty against wear, aging or weathering: how the materials naturally change over time is described below, and is not covered.

Indoor pieces are made for interiors. If they are used outdoors — including on a balcony, terrace, courtyard or covered veranda — they are not covered.

Periods

The warranty periods below apply to both collections and depend on whether the piece is in residential or commercial use.

PartResidentialCommercial
Frame and structure5 years3 years
Powder coat — adhesion and film integrity5 years3 years
Powder coat — color and gloss3 years1 year
Upholstery fabric3 years2 years
Protective film on table tops1 year1 year
Fixings and fittings2 years1 year
Protective covers for Outdoor, where purchased1 year1 year

Cushion filling and other non-metal components are not covered. Upholstery fabric is covered against faults that were already in it when it reached us — a weaving defect, a failed seam, yarn that breaks or slips — but not against changes in how it looks or wears.

Commercial use means any use other than in a private, single-household home — including hotels, rentals, restaurants, offices, retail display, developer amenity areas and public spaces. Short-term rental of a private home also counts as commercial use.

What is normal, and not a defect

Some changes come naturally with time and use, and are not defects:

  • Patina, dulling, loss of gloss and gradual color change
  • Tea staining, the light brown surface bloom on stainless steel near the sea
  • Scratches, chips, dents and marks at contact points
  • Darkening of the brass ring
  • Fading, pilling and creasing of textiles
  • Variation in shade and weave between batches
  • Softening and loss of height in the filling
  • Fixings settling over time
What is not covered

The warranty does not cover:

  • Commercial use of a piece bought for residential use
  • Outdoor use of an Indoor piece
  • Direct sunlight on Indoor pieces, including through glass
  • Use beyond the stated load or intended function
  • Storm, flood, fire, sandstorm, accident and vandalism
  • Standing water and blocked drainage
  • Cushions left out in rain or stored wet
  • Chlorine, pool chemicals and cleaning products not named in the Care Guide
  • Pressure washing, steam cleaning and bleach
  • Damage in transit or handling by others
  • Assembly, installation or relocation by anyone other than us
  • Any modification
  • Any repair by anyone other than us, which ends the cover on that part whether or not it caused the problem
  • Ex-display and clearance pieces
  • Customized elements, including your own material
What we need from you

Please keep your invoice and the Certificate of Authenticity, and follow the Care Guide supplied with the product — damage caused by cleaning methods or products that are not permitted in the Care Guide is not covered. Protect the furniture when it is not in use. If you notice a problem, tell us as soon as reasonably practicable (within 30 days), and please do not have anything repaired, altered or taken away before we have replied.

Making a claim

To make a claim, email customercare@yla-metal.com with your invoice, the Certificate of Authenticity, photographs of the problem and a description of it. We will review the photographs and let you know whether the piece needs to be inspected. YLA will assess the reported problem and determine whether it is covered by this warranty. This does not limit any mandatory rights the customer has under UAE law. If the problem turns out not to be a manufacturing defect, the reasonable costs of inspection and transport are chargeable to you.

Depending on what we find, we will repair the piece, replace the part or the whole piece, or issue a credit, as we judge appropriate. From year three, any credit is pro-rata to the remaining term, and labor and transport are chargeable. Our liability is limited to the price paid for the product, and we are not liable for indirect or consequential loss, including loss of use, loss of revenue or business interruption. Replacement parts are made to current production standards and will not match a piece that has weathered.

Warranty extension and liability

Where applicable under UAE law, the warranty period shall be extended for the period during which the customer is unable to use the product because of warranty repairs, delays in maintenance attributable to YLA, or delays in supplying necessary spare parts.

The warranty is for the original purchaser and cannot be transferred. The one exception is a project, where it may be assigned once, in writing, to the building owner at handover.

This warranty does not affect your statutory rights under UAE Federal Law No. 15 of 2020.