Five-Year Warranty
YLA Limited Product Warranty:
At YLA, we take great pride in the craftsmanship and quality of our metal furniture. We are delighted to offer you a five-year limited warranty from the date of delivery, ensuring that our products are free from defects in material and workmanship.
What Our Warranty Covers:
- Manufacturing defects in materials or craftsmanship.
- Structural concerns, such as warping or bending, that occur during normal use.
Exclusions:
- While our furniture is designed to bring lasting beauty and function to your space, certain conditions are not covered under this warranty:
- Improper usage or handling of the product, including the use of unsuitable cleaning agents or chemicals.
- Non-adherence to the care and maintenance guidelines provided with the product.
- Exposure to environments that may compromise the furniture, such as extreme humidity, chemicals, or direct sunlight.
- Unauthorized repairs, alterations, or modifications.
- Normal wear and tear, including minor scratches, discoloration, or superficial damage resulting from everyday use.
- Damage caused by accidents, misuse, or neglect.
- Cushions and other non-metal components are not covered under this warranty.
How to Make a Warranty Claim:
Should you encounter any issues covered by our warranty, we are here to assist. To initiate a claim, please provide proof of purchase, your Certificate of Authenticity, photographs of the defect, and a detailed description of the problem. Reach out to us at customercare@yla-metal.com, and our team will guide you through the process.
Our Promise:
If your product is deemed defective under this warranty, YLA will take appropriate steps to address the issue, which may include repair, replacement, or a refund, at our discretion.